Customer Service Essentials (Workshop Series)

Make every conversation with every customer a success.

Join us for our Customer Service Essentials series, which will provide you the tools and techniques needed to transform every customer interaction into a success story.

This series consists of three interactive virtual workshops, each lasting one hour, where you'll get the chance to discuss what makes great customer service, learn techniques to make every conversation a success, and apply what you learn in real-time.

Includes:

Workshop 1: Customer service and communication fundamentals:
• Discuss the key principles of effective communication.
• Learn how to establish rapport and build trust with customers.
• Understand and avoid common causes of miscommunication and conflict.

Workshop 2: Understanding customer motivations and adapting your approach
• Identify different customer types and tailor your communication style accordingly.
• Develop strategies to anticipate needs and exceed expectations.

Workshop 3: Resolving tricky customer interactions and looking after yourself after a tough conversation
• Master conflict resolution skills for challenging conversations.
• Learn how to manage stress and maintain professionalism under pressure.
• Discover self-care practices to recharge after tough interactions.

You'll also be sent a handbook with resources you can refer back to. You won't forget the new skills you've learned.

Why Attend?
Whether you’re a seasoned professional or new to customer service, this workshop series is perfect for anyone who interacts with customers and is looking to enhance their skills. Everything you learn can be used immediately. Before you know it, you'll feel confident dealing with every customer.

Register Now!
Spaces are limited, as this is an interactive session, so secure your spot today and take the first step towards becoming a customer service champion.

Note: One ticket gets you access to all three workshops.

(If ordering on behalf of others in your organisation) Please include the email addresses of all participants when purchasing. The link to attend training will be sent directly to them.