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Customer Service Training - Online Instructor-led 3hours may be the upcoming event you’re looking for

Ticket Information

  • Minute-Taking Training Course - Online Instructor-led 3hours: $494.00 ea ($490.50 + $3.50 fees)
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10 weekly payments.
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You will need

  • To be over 18 years old
  • Visa/Mastercard payment
  • NZ drivers licence or passport
  • First instalment paid today
Learn more about how it works. Credit criteria applies. Weekly payments will be automatically deducted. Failed instalments incur a $10 charge. See our Terms & Conditions for more information.

Dates

Tour

Part of Virtual Events

Restrictions

All Ages

Website

Listed by

PD Training

Both formal and informal meetings are taking place every day in any organisation, but who is taking and recording the minutes from these meetings?
The PD Training Minute Taking Training 3-hour, live online course will enable you to understand the important role of a minute-taker as well as efficiently recording all the important information discussed. Learn key skills like deciding what should be recorded, active listening, how to create drafts and reports, organisational skills and much more.
Are accurate records of key business decisions being recorded? Who were the key decision makers? Does anyone know what happened in the meeting and what decisions were made and carried? What ideas were discussed and motioned? Are your business units effectively implementing decisions made after the meeting?
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.

Learning Outcomes

Determine how best to communicate with your Manager using the REACH profile tool
Develop skills in active listening, critical thinking, and organisation
Understand and customise meeting agreements
Record three types of minutes, including formal meetings, informal and action items
Prepare and publish minutes with perfection
Take minutes in interactive board meetings
Write drafts, proofread and organise minutes

Course Outline

Minute-Taking Training - Online Instructor-led 3hours - Lesson 1
Your Winning Style and How Best to Communicate with Your Manager
REACH Review – Communication Evolution Tool
Reflection
Minute-Taking Training - Online Instructor-led 3hours - Lesson 2
Active Listening
5 Ways to Improve Your Listening Ability
Reflection
Minute-Taking Training - Online Instructor-led 3hours - Lesson 3
Set up for Success – Plan beforehand
Taking Effective Minutes Starts Before the Meeting has Even Begun
Agenda Creation
Templates for Preparation
Room Setup up for the Digital Era
Where to Sit
Discreet Interruption Signals
Communication Plan
Reflection
Minute-Taking Training - Online Instructor-led 3hours - Lesson 4
Determine What’s Important
Methods of Taking Notes
Mind Mapping
Smart Wisdom
WHAT-WHO-WHEN
Do’s and Don’ts of Taking Minutes
Reflection

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