Foundation Skills for Elite PA and Executive Assistants

Personal assistants (PA's) and executive assistants (EA's) are some of the most important people in any organisation in Australia. This course empowers these workers with the skills and techniques to become even more efficient, productive and professional.
The PD Training Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course provides personal and executive assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop skills like setting and managing meetings, basic project management concepts, setting priorities and communicating effectively with all levels of staff.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes

Become highly organised using smart, efficient systems
Learn to manage time more effectively & strategically
Master prioritisation of time
Complete all important tasks and help their manager do the same
Learn highly effective verbal and nonverbal communication techniques

Course Outline

Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Online Instructor-led 3hours - Lesson 1
Set up for Success
Your Web of Influence
Key Personnel in Depth Template
Management (PIT) Personal Information Template
Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Online Instructor-led 3hours - Lesson 2
Working in Sync
Email Management
Email Etiquette
Create the email however direct replies to someone else
Manage your inbox
Follow the READ principle and stay on top of your email
Manage your inbox with Flags and Rules
Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Online Instructor-led 3hours - Lesson 3
Time Management
Block Out Times for Your Manager
Organised Review and Preparation Times
Reflection
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - Online Instructor-led 3hours - Lesson 4
Prioritisation to Keep You on Track
That’s a WRAP – Getting It all Done on Time
WRAP Technique
Ranking Priorities
Anticipating Time for Tasks – Using PERT
Beyond Goal Setting
The SMARTR Framework
Writing SMARTR Goals – Template
SMARTR Goal Template
Additional Tips
Goals Deconstructed
Reconstruct your SMART goal
Reflection