Dealing With Difficult People in the Workplace

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.
In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes
Identify root causes of difficult behaviour
How to approach and manage difficult people
Understand particular types of Behaviour
How to deal with Passive and Aggressive Behaviour
Dealing with workplace conflicts

Course Outline

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 1
It all starts with me
My Profile
My Response
Reflection

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 2

Communication is Key
Dealing with Passive and Aggressive Behaviour
Responding Assertively
Reflection

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 3

Dealing with Particular Behaviours
Bullies
Discrimination
Gossips
Dealing with Particular Types of Behaviour
Reflection

Dealing With Difficult People in the Workplace - Online Instructor-led 3hours - Lesson 4
Self-Preservation
Monitoring signs of stress
Allies and Mentors
Tips for Dealing with Challenging People
Reflection